Grubhub

Client Success Associate

Grubhub

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Own the entire post-sales relationship with Grubhub Campus signed accounts
  • Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
  • Project manage the operational set-up and deployment of each campus launch
  • Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
  • Provide exceptional client service, proactively problem solve to identify and resolve any account issues
  • Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
  • Closely monitor, measure, and report on key performance metrics in each market
  • Use data to determine priorities for campus specific initiatives
  • Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

Requirements

  • Bachelor’s Degree preferred or high school diploma/GED
  • 2-3 years experience in account management
  • Track record of building strong cross-functional relationships
  • Strong interpersonal communication skills, both verbal and written
  • Highly data-focused, with strong proficiency in Excel
  • Marketing or SaaS Tech experience is a plus
  • Resourceful, creative, and able to find innovative ways to achieve results
  • Exceptionally detail-oriented and can multi-task
  • Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
  • Willingness to travel up to 25%.
Benefits
  • We offer a competitive salary package including equity and 401K.
  • Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysisproject managementmarket strategy implementationperformance metrics monitoringExcel proficiencySaaS experience
Soft Skills
interpersonal communicationproblem solvingdetail-orientedmulti-taskingresourcefulnesscreativityadaptabilityclient service
Certifications
Bachelor’s Degreehigh school diploma/GED