Grubhub

Client Success Manager

Grubhub

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $88,000 per year

About the role

  • Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
  • Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement.
  • Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
  • Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
  • Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
  • Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

Requirements

  • A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
  • Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
  • Exceptional communication, negotiation, and relationship-building skills.
  • A history of thriving in fast-paced, high-pressure environments.
  • Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
  • Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.
Benefits
  • competitive salary package including equity and 401K
  • multiple medical, dental, and vision plans to meet all of our employees' needs
  • many benefits and perks that are not listed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account ManagementClient SuccessUpsellingCross-sellingRevenue GrowthData Analysis
Soft Skills
CommunicationNegotiationRelationship BuildingProblem SolvingStakeholder EngagementAdaptability