Customer Success Manager – Latam/EMEA
GroWrk
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
Visit company websiteExplore more
About the role
- Own a portfolio of around 50 accounts in the EMEA region
- Act as the primary point of contact post-sale
- Build strong, long-term relationships with key stakeholders and decision-makers
- Lead and coordinate complex Onboardings
- Ensure successful adoption of the platform and services
- Own the renewal process for Enterprise customers
- Identify expansion opportunities based on customer usage and needs
- Lead high-priority escalations and critical customer issues
- Monitor customer health metrics and usage
- Provide visibility on risks, opportunities, and account status
- Work closely with Sales, Product, Operations, and Finance
Requirements
- 2-3+ years of experience in Customer Success, Account Management, or similar roles
- Proven experience managing Enterprise Upper Mid Market / Large accounts
- Experience working with customers in the EMEA region
- Strong understanding of renewals, retention, and expansion strategies
- Excellent communication skills (written and verbal)
- Comfortable handling escalations and difficult conversations
- Strong organizational and prioritization skills
- Fluent in English (additional European languages are a plus)
Benefits
- 100% work-from-home position
- Monthly payment in USD
- 20 days of PTO and local national holidays
- Company Equipment
- Fixed Budget for expenses (healthcare, personal care or learning)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementRenewalsRetention strategiesExpansion strategiesCustomer health metricsOnboardingEscalation management
Soft Skills
Communication skillsOrganizational skillsPrioritization skillsRelationship buildingStakeholder management