Head of VIP

Growe Talents

Head of VIP leading strategy, acquisition, retention, and revenue growth for Jugabet, a Latin American gaming platform. Managing VIP teams, budgets, player relationships, and performance reporting.

Posted 8/4/2026full-timeRemote • 🇨🇱 ChileLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VIP management within the iGaming industry, focusing on player retention, revenue growth, and compliance with responsible gaming practices. Proven ability to lead teams, analyze data, and develop strategic marketing initiatives to enhance player experiences.

Highest-signal resume keywords

VIP Management ExperienceData Analysis SkillsLeadership SkillsIGaming Industry KnowledgeRegulatory Compliance Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DevelopmentRevenue Growth StrategiesPlayer Retention TechniquesBudget ManagementPerformance Reporting

Soft Skills

Interpersonal CommunicationTeam MotivationProblem-Solving Mindset

Tools & Technologies

CRM SystemsMarketing Campaigns

Industry Keywords

IGamingOnline GamingCasino ProductsResponsible Gaming Practices

About the role

Key responsibilities & impact

Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution
Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers
Develop VIP acquisition strategy, including online and offline initiatives, to grow the VIP base
Build strong relationships with VIP players as their main point of contact, understand preferences, resolve issues, and provide personalized assistance
Lead and inspire VIP Account Managers, VIP Customer Support, and VIP Hospitality teams through guidance, training, and mentorship
Collaborate with marketing, CRM, product, operations, and regulatory teams
Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation
Provide regular reports on VIP performance, revenue, player feedback, and key metrics
Communicate with senior management about VIP program performance, updates, reports, and insights
Monitor industry trends, competitor activities, and market dynamics to identify opportunities, best practices, and risks

Requirements

What you’ll need

Experience in a VIP management role, preferably in the iGaming industry
Strong understanding of online gaming, casino products, and the overall iGaming ecosystem
Proven track record managing and growing VIP programs, enhancing player experiences, and driving revenue
Analytical mindset with strong data analysis and reporting skills
Familiarity with responsible gaming practices and iGaming regulatory compliance
English level at least Upper-Intermediate
Outstanding written and verbal interpersonal and communication skills
Excellent leadership skills with the ability to motivate and manage a diverse team
Proactive and solution-oriented mindset

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment