Customer Support

Growe Talents

Provide high-quality VIP support for multiple brands in iGaming and Entertainment. Building long-term client relationships and ensuring 24/7 availability.

Posted 5/21/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorWebsite

About the role

Key responsibilities & impact

Provide personalised, high-quality support to VIP customers across multiple brands;
Act as the main point of contact for assigned high-value clients;
Build and maintain strong, long-term relationships;
Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
Handle inquiries, issues, and escalations for different brands within the company;
Adapt communication style and service standards according to each brand’s guidelines;
Maintain deep knowledge of each brand’s products, services, and promotions;
Demonstrate flexibility with schedules and workload;
Meet KPIs related to response time, customer satisfaction, and retention.

Requirements

What you’ll need

At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;
English proficiency at B2+ level, both written and spoken;
Spanish language skills at a conversational or professional level;
Experience working in a fast-paced and KPI-driven environment;
Previous experience using CRM systems or customer support tools is considered an advantage.

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportVIP supportcustomer successaccount managementKPI-driven environmentEnglish proficiency B2+Spanish language skills

Soft Skills

personalized supportrelationship buildingflexibilityadaptabilitycommunication skills