Growe Talents

Customer Support Representative, Latam

Growe Talents

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Manage and resolve customer inquiries through live chat and ticketing systems;
  • Deliver a premium customer experience specifically for the Spanish-speaking market;
  • Act as a bridge between customer needs and technical solutions;
  • Research and troubleshoot complex issues to provide definitive resolutions;
  • Collaborate with internal teams to identify trends and improve service workflows;
  • Maintain high-quality standards by adhering to internal support procedures;
  • Balance multiple priorities in a fast-paced, high-volume digital environment;
  • Utilize bilingual communication to document cases and assist global colleagues.

Requirements

  • Fluency in Spanish with the ability to communicate with nuance and empathy;
  • Intermediate English proficiency, specifically for internal written communication;
  • Ability to clarify ambiguous customer requests;
  • Familiarity with digital support tools (Live Chat and Email) is highly advantageous.
Benefits
  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
bilingual communicationcustomer experienceproblem-solvingcollaborationprioritizationempathyclarification of requests