Customer Support Representative, Latam

Growe Talents

Customer Support Representative managing inquiries for Spanish-speaking market at an international online gaming company. Collaborating with internal teams and delivering premium customer experiences through various channels.

Posted 4/16/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and resolve customer inquiries through live chat and ticketing systems;
Deliver a premium customer experience specifically for the Spanish-speaking market;
Act as a bridge between customer needs and technical solutions;
Research and troubleshoot complex issues to provide definitive resolutions;
Collaborate with internal teams to identify trends and improve service workflows;
Maintain high-quality standards by adhering to internal support procedures;
Balance multiple priorities in a fast-paced, high-volume digital environment;
Utilize bilingual communication to document cases and assist global colleagues.

Requirements

What you’ll need

Fluency in Spanish with the ability to communicate with nuance and empathy;
Intermediate English proficiency, specifically for internal written communication;
Ability to clarify ambiguous customer requests;
Familiarity with digital support tools (Live Chat and Email) is highly advantageous.

Benefits

Comp & perks

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

bilingual communicationcustomer experienceproblem-solvingcollaborationprioritizationempathyclarification of requests