Growe Talents

VIP QA Team Lead

Growe Talents

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Job Level

Senior

About the role

  • Manage and guide a QA team focused on evaluating customer support calls, chats, and emails;
  • Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations;
  • Provide regular coaching, training, and constructive feedback to QA specialists;
  • Develop, calibrate, and improve QA scorecards and evaluation processes;
  • Track team performance metrics and prepare quality reports for stakeholders.

Requirements

  • Minimum of 6 months of proven experience as a Team Lead, Manager, or Supervisor;
  • Solid background in Quality Assurance for customer service (monitoring calls, chats, emails) or experience working in Customer Support environment;
  • Previous experience working in the gambling, iGaming, or sports betting industry will be a plus;
  • Hands-on experience in coaching staff and conducting performance reviews;
  • Strong analytical mindset with a sharp eye for detail and accuracy in QA evaluations;
  • Experience working with Google Sheets, ability to build simple reports based on basic/middle level functions.
Benefits
  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality Assuranceperformance metricsQA scorecardsevaluation processescoachingperformance reviewsanalytical skillsattention to detail
Soft Skills
leadershipteam managementcommunicationtrainingconstructive feedback