QA Officer, Customer Support

Growe Talents

full-time

Posted on: 3/2/2026

Location Type: Remote

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About the role

Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers
Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls
Provide detailed and structural feedback on the VIP CS/AM Agents' performance
Be able to express your point of view to those you evaluate clearly
Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents
Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents
Inform the Management about the cases requiring urgent attention
Share your ideas/suggestions on improving the current processes of communication with VIP users
Perform tasks that are sometimes repetitive yet involve elements of creativity

1+ years of experience in Customer Support/Account Management departments
English proficiency at an Upper-Intermediate level or higher
Experience with the customer communications tools (ideally, Intercom and Unitalk)
Proficient knowledge of customer service, standard practices, and procedures
Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus

Benefits

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportaccount managementperformance evaluationfeedback analysisprocess improvement

Soft Skills

meticulousnesscommunicationcreativitycooperationproblem-solving