Grow Therapy

Operations Associate, Credentialing Special Projects – Quality

Grow Therapy

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,844 - $117,000 per year

Job Level

JuniorMid-Level

About the role

  • Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency.
  • Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements.
  • Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability.
  • Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality.
  • Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework.
  • Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations.
  • Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively.

Requirements

  • 2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment.
  • Strong understanding of healthcare provider onboarding, credentialing, and payor operations.
  • Keen attention to detail and ability to identify downstream impacts of process changes.
  • Excellent documentation and written communication skills.
  • Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred).
  • Technical aptitude with tools like HubSpot, Jira, or Workato.
Benefits
  • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
  • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
  • Financial Wellness: 401(k) program and equity opportunities.
  • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
  • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
  • Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
  • Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
  • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
QAauditingoperations analysisprocess improvementLean Six Sigmacredentialingenrollmentdocumentationdata analysisKPI development
Soft skills
attention to detailcommunicationcollaborationproblem-solvingaccountabilityanalytical thinkingorganizational skillsreportingrecommendationmonitoring
Certifications
Lean Six Sigma certification