Senior Operations and Launch Manager
COMPLY
PMP
Operations Associate, Credentialing Special Projects – Quality
Grow Therapy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,844 - $117,000 per year
Job Level
JuniorMid-Level
About the role
- Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency.
- Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements.
- Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability.
- Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality.
- Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework.
- Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations.
- Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively.
Requirements
- 2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment.
- Strong understanding of healthcare provider onboarding, credentialing, and payor operations.
- Keen attention to detail and ability to identify downstream impacts of process changes.
- Excellent documentation and written communication skills.
- Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred).
- Technical aptitude with tools like HubSpot, Jira, or Workato.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
- Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
QAauditingoperations analysisprocess improvementLean Six Sigmacredentialingenrollmentdocumentationdata analysisKPI development
Soft skills
attention to detailcommunicationcollaborationproblem-solvingaccountabilityanalytical thinkingorganizational skillsreportingrecommendationmonitoring
Certifications
Lean Six Sigma certification
