Specialist II, Release of Information Operations

Grow Therapy

Release of Information Specialist managing healthcare record requests for Grow Therapy to improve mental healthcare access. Collaborating with teams to ensure compliance and confidentiality in all processes.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $26 per hourWebsite

About the role

Key responsibilities & impact

Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

Requirements

What you’ll need

2+ years experience in Release of Information or medical records management
Health information management education and/or credentials are a plus
Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers
Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
Have great attention to detail and an eye for process improvement
Experience in mental/behavioral health and/or tech is a plus (but not required)

Benefits

Comp & perks

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical records managementrelease of informationdocument validationcomplianceattention to detailprocess improvement

Soft Skills

communicationcollaborationadaptabilitycustomer serviceteam player

Certifications

health information management credentials