Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
Pulling internal data across different data sources to size impact on KPIs
Creating presentations that combine quantitative findings with qualitative insights
Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations

Requirements

4+ years of experience in an analytical role, with intermediate SQL and some experience with dashboarding software
Healthcare experience in either the patient, provider, or payor spaces
Experience working with projects that use data to drive improvements in customer experiences
Love building presentations & data visualizations – telling both the customer story and the business impact

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysisdata visualizationquantitative analysisqualitative analysisproject planningKPI measurement

Soft Skills

analytical thinkingcommunicationpresentation skillsstakeholder engagementproblem-solving