Support Specialist
Grow Therapy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
Mid-LevelSenior
About the role
- Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
- Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
- Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
- Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Requirements
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You love problem solving; you’re naturally curious, especially about health tech
- Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
- Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic programming skillsengineering skills
Soft skills
problem solvingcuriositykindnessempathycustomer experienceindependenceadaptabilitycommunicationtime managementfast-paced work
Certifications
business-related certificationtechnology-related certification