Grow Financial Federal Credit Union

Call Center Relationship Specialist

Grow Financial Federal Credit Union

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence.
  • Cross-sells Credit Union products and services.
  • Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.
  • The shift for this opening is Monday - Friday from 10am - 7pm with rotating Saturday coverage.

Requirements

  • High school diploma required.
  • Some college from an accredited college or university is preferred.
  • 1-3 years sales and service experience required, preferably in a call center environment.
  • Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
  • Bi-lingual (English and Spanish) preferred.
  • Working knowledge of Windows-based PC products and general office equipment.
  • Must be able to sit for extended periods of time.
  • Must be able to read, write, speak and type English.
  • Must be able to hear and use a telephone.
  • Use of computer requires repetitive keystrokes.
Benefits
  • Remote/Work From Home Available
  • Competitive pay starting at $19.25/hr + depending on experience
  • Medical/Dental/Vision Insurance
  • Employee discount on loans
  • Professional Development Reimbursement of up to $5,250 per year for full-time team members.
  • Paid Time Off 15 days/year & over 10 Paid Holidays
  • Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
  • Retirement Benefits (401K) Grow matches up to 8% for team members.
  • Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer servicecall center experiencebi-lingualactive listeningconflict managementtelephone etiquette
Soft Skills
effective communicationinterpersonal skillsmulti-taskingarticulacyvoice quality
Certifications
high school diplomasome college