Member Experience Representative – Part-Time

GroupHEALTH Benefit Solutions

Member Experience Representative engaging with Plan Members via phone, email, and chat. Creating effective customer experiences discussing benefits coverage and claim submissions.

Posted 8/1/2026part-timeRemote • 🇨🇦 CanadaJunior💰 CA$20 - CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and communication, effectively managing interactions with plan members and healthcare providers while advocating for a positive customer experience. Proficient in utilizing designated software to enhance customer engagement and support.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsBilingual French SpeakingAdvanced Software ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Listening SkillsMulti-tasking Ability

Industry Keywords

Customer Facing RoleCall Center ExperienceBenefits Plan CoverageClaim Submission StatusVirtual Training

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat
Create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions
Go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role
Understand the importance of delivering a positive customer experience being an advocate for the customer
Manage your workload effectively as a multi-tasker

Requirements

What you’ll need

1+ years' experience in a customer facing role
Excellent communicator, in a corporate setting
Strong listener and a team player
Tech savvy and can use the designated software at an advanced level
Great if you come from a call center/customer service background
Bonus if you are bilingual French speaking (written and verbal communication is an asset)

Benefits

Comp & perks

Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive