IT Support

• Troubleshooting
• Diagnose IT malfunctions (hardware or software) remotely using defined procedures and internal tools (Document Management System - DMS).
• Identify the resources required to resolve incidents.
• Perform remote troubleshooting on IT or office equipment fleets (hardware, software, networks, etc.).
• Guide users or take remote control to resolve technical issues.
• Adhere to quality, security, and timing requirements defined by Interway and its clients.
• Document each intervention: creation, tracking, escalation and closure of tickets according to established procedures.
• Operational Maintenance (MCO)
• Configure workstations according to user needs and perform functionality tests.
• Carry out software updates as part of hardware upgrades or at the client’s request.
• User Support
• Provide basic training to users to promote their autonomy.
• Offer instructional support during tool onboarding to help users get comfortable with their equipment.

Helpdesk Technician, Experienced

IT Help Desk, System Admin

IT Manager III – Digital Technical Delivery Manager

Public Benefit Specialist

IT Support User Specialist I

Internal Audit Specialist