Business Development Executive, Game Sales
Aristocrat
Job Level
Mid-LevelSenior
About the role
- Delight customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.
- Manage a portfolio of subscription customers providing an end to end service from onboarding to subscription review and renewal recommendations.
- Provide an efficient and effective service for customers.
- Conduct onboarding meetings to understand clients’ requirements, target audience, goals and areas of particular focus.
- Monitor and optimise client subscriptions to achieve recruitment objectives.
- Build trusted and loyal relationships with customers and communicate professionally, timely, informatively and charismatically.
- Deliver timely and accurate administration of subscriptions including distribution of roles and collection of print collateral.
- Seek out opportunities within GTI to delight customers and deliver reports with intelligent explanations.
- Act as the voice of the client, input into commercial, marketing and product development and identify upsell opportunities.
- Input and run working process improvements to deliver optimum team performance.
- Key metrics: Customer satisfaction; Applications; Renewals.
Requirements
- You will be a fast learner of platforms and processes.
- You will be a good listener inspiring confidence and trust.
- You will be a strong team player.
- You will be incredibly organised with the ability of managing upwards of 50 relationships.
- You will be confident with reporting and analysis, able to explain data to your customers.
- You will be committed to improving working practices, identifying efficiencies and areas of opportunity.
- Experience of working in an administrative customer facing role.
- Knowledge of student and graduate recruitment processes.
- A confident and professional manner with excellent written, phone and conversational skills.
- Basic understanding of website performance data.
- Computer literate – MS Office, CRM systems.
- Proactive, adaptable and a quick learner.
- Focused, conscientious, efficient with excellent time management skills.
- Collaborate with peers and other people inside and outside the business.
- Candidates applying for roles at GTI will be subject to background screening.
