Group GTI

Customer Success Executive

Group GTI

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

About the role

  • Meet employer brand and attraction goals to secure yearly renewals
  • Manage a portfolio of subscription customers providing an end to end service from onboarding to subscription review and renewal recommendations.
  • Provide an efficient and effective service for customers.
  • Conduct onboarding meetings to understand the clients’ requirements, target audience, goals and areas of particular focus.
  • Monitor and optimise your client’s subscriptions to achieve their recruitment objectives.
  • Deliver outstanding customer service
  • Build a trusted and loyal relationship with your customer base.
  • Provide timely and accurate administration of subscriptions including the distribution of roles and collection of print collateral.
  • Seek out opportunities within GTI to delight your customers.
  • The reporting you deliver will be complemented with intelligent explanations.
  • Input into efficient and collaborative internal ways of working and processes.

Requirements

  • Experience of working in an administrative customer facing role.
  • Knowledge of student and graduate recruitment processes.
  • A confident and professional manner with excellent written, phone and conversational skills.
  • Basic understanding of website performance data.
  • Computer literate – MS Office, CRM systems.
  • Proactive, adaptable and a quick learner.
  • Focused, conscientious, efficient with excellent time management skills.
  • Collaborate with peers and other people inside and outside the business.
Benefits
  • - Permanent role.
  • - 37.5 hours per week between Monday to Friday 9.00am – 5.30pm.
  • - Minimum of 3 days per week in our Dublin office.
  • - 3-month probationary period.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative skillscustomer servicewebsite performance data
Soft skills
confident mannerprofessional mannerwritten communicationphone communicationconversational skillsproactiveadaptablequick learnerfocusedtime management