Operations Process Engineer

Group 1001

Operations Process Engineer redesigning insurance workflows through Lean/Six Sigma, data analysis, and automation. Partnering with technology and operational teams to improve efficiency and quality.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $130,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process engineering and continuous improvement, utilizing Lean and Six Sigma methodologies to enhance operational efficiency. Proficient in data analysis and process mapping, with a strong ability to collaborate across teams to design and implement effective solutions.

Highest-signal resume keywords

Process EngineeringLean / Six Sigma Green BeltData AnalysisDMAIC MethodologyProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingData AnalysisDMAICLean MethodologySix SigmaRequirements WritingProcess Re-engineeringOperational ImprovementAutomation DesignSQL

Soft Skills

CollaborationEmpathyFlexibilityResilienceFeedback

Tools & Technologies

BI ToolsVisioLucidchartAutomation Applications

Certifications & Qualifications

Lean / Six Sigma Green Belt

Industry Keywords

InsuranceFinancial ServicesRegulated IndustryContact Center OperationsOperational Processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Map and diagnose operational processes using value-stream and process mapping
Identify waste, rework loops, and failure points
Run structured improvement initiatives using DMAIC or equivalent methods
Re-engineer processes to make them faster, cleaner, more reliable, and efficient
Pull and analyze operational data to locate, size, and measure process problems and improvements
Partner with the operations data product owner on trusted measures
Own the process-improvement portfolio, prioritize and sequence work, and manage the backlog
Represent operations to delivery teams
Design to-be processes and solution requirements with technology teams
Partner with internal engineering, DSS, and vendor delivery teams on system enhancements, integrations, and automation
Collaborate with IT, Distribution, Compliance, Product, Audit, operational leadership, front-line leaders, quality, and process-improvement teams

Requirements

What you’ll need

8+ years in process engineering, continuous improvement, or a data-heavy process-analyst role
Track record of measurably improving processes in cycle time, rework, quality, or cost
Prior experience in insurance, financial services, or another regulated industry highly desired
Lean / Six Sigma discipline; Green Belt minimum
Comfortable running DMAIC and standard process-mapping methods
Strong data analysis experience, including pulling, interrogating, and interpreting operational data
Ability to design to-be processes and supporting systems or automation
Ability to write clear requirements and partner with delivery teams
Product-owner instincts, including prioritizing and sequencing work and holding a backlog
Understanding of operations processes and projects
Ability to work across operations, engineering, vendors, and leadership
Contact-center / customer-operations process experience preferred
Familiarity with automation and AI applications preferred
Prior experience with BI tooling, Visio or Lucidchart preferred
SQL or a BI tool experience preferred but not required
Ability to understand work processes before planning changes
Empathy for teams whose work is being changed
Ability to give and receive feedback
Flexibility when priorities shift
Resilience, calmness, and a good-humored attitude when plans change

Benefits

Comp & perks

Bonus eligibility
Health insurance
Dental insurance
Vision insurance
Basic Life Insurance
Supplemental Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Wellness programs
401K plan with matching contributions by the Company
Supportive work environment valuing employee differences