Annuity Claims Manager

Group 1001

Annuity Claims Manager managing and coaching claims processing teams at Group 1001. Ensuring timely, accurate, and compliant processing of death and maturity claims while promoting operational excellence.

Posted 5/21/2026full-timeZionsville • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and coach a team of annuity claims processors and reviewers
Set performance goals, conduct regular feedback sessions and complete performance reviews
Foster a culture of accountability, empathy and operational excellence
Oversee staffing levels and allocate resources to meet service level expectations
Ensure timely and accurate processing of all annuity death, maturity and structured settlement claims
Monitor and optimize turnaround times, claim accuracy and productivity metrics
Ensure compliance with state regulations, IRS guidelines and company policies
Review complex or escalated claims and support resolution of claim disputes
Identify process inefficiencies and lead improvement initiatives
Implement controls to minimize operational risk and improve audit readiness
Partner with technology and transformation teams to automate manual processes
Serve as a liaison with legal, compliance, product, IT and customer service teams
Report on operational metrics, risk issues and team performance
Support strategic projects including product launches, system upgrades or regulatory changes
Ensure team is adequately trained and maintains up to date knowledge of annuity products and regulatory requirements
Promote professional development and succession planning

Requirements

What you’ll need

5+ years of annuity claims experience is preferred
2+ years in a leadership or supervisory role
Proven ability to communicate effectively
Strong knowledge of annuity contracts, death claims processing and regulatory compliance
Strong problem-solving skills and experience working in a fast-paced environment
Demonstrated ability to provide expert advise and guidance on complex claims issues
Strong communication, collaboration and organizational skills.

Benefits

Comp & perks

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

annuity claims processingdeath claims processingregulatory complianceperformance metricsprocess improvementoperational risk managementaudit readinessclaims dispute resolutionresource allocationstaffing management

Soft Skills

coachingcommunicationcollaborationorganizational skillsproblem-solvingaccountabilityempathyleadershipfeedbackprofessional development