Groundwork USA

Brand Ambassador

• Proactively approach and engage home show attendees
• Identify homeowner concerns related to foundations, crawl spaces, basements, or concrete
• Educate customers on Groundworks’ Free Inspection services
• Book qualified inspection appointments using a provided tablet
• Maintain professionalism and high energy throughout event shifts
• Attend a required 1‑hour virtual training the Tuesday prior to the event from 4-5 PM EST
• Assist with booth setup breakdown following the event
• If assigned equipment drop‑off, return materials to the local branch after the show (4-door sedan or larger)

Account Executive

• Travel remotely within sales territory to conduct in-home inspections
• Utilize warm pre-qualified leads to develop and maintain a book of business
• Diagnose and educate homeowners on the issues they have in their home and provide solution options
• Estimate the repairs and provide homeowners with generated job proposals
• Close sales with customers in the home
• Maintain relationships with customers while tracking sales lead pipeline
• Report to home branch for Sales team initiatives and meetings

Outside Sales Representative

Marketing Analyst

• Maintain all Angi, BBB, and Yelp profiles which includes adjusting when offices have any changes or creating new profiles when new offices are opened.
• Track daily campaigns spend and performance while providing recommendations for market adjustments, budget reallocations, profile changes, and opportunities for expansion.
• Analyze performance trends of print, aggregator, and affiliate channels.
• Identify and communicate with management teams opportunities to improve creative and digital performance.
• Track channel performance towards monthly and yearly KPIs, identifying trends for specific office locations and service lines.
• Create reports, dashboards and ad hoc analyses for print, aggregator, and affiliate performance marketing management teams
• Conduct analysis across large datasets to understand channel performance, market trends, and progress towards business objectives
• Provide channel specific reports to various marketing and business stakeholders including query reports, demand reports and performance reports.
• Work with Head of Direct Response to provide updates on tests, experiments, and large-scale projects
• Track spend, budget and submit monthly invoices for print, aggregator, and affiliate channels.

Marketing Analyst, Print and Digital

Director

• Lead and oversee all aspects of manufacturing and distribution operations across two integrated sites, ensuring alignment with company performance objectives for cost, service, quality, and safety.
• Own the end-to-end manufacturing and distribution P&L, driving financial performance through cost optimization, productivity improvements, and disciplined capital allocation.
• Design and execute a multi-year strategy for the manufacturing and distribution network, including facility optimization, capacity planning, and evaluation of future warehouse and distribution opportunities.
• Drive data-informed decision making across the network, including make vs. buy analysis, total landed cost modeling, and optimization of domestic manufacturing versus import strategies.
• Own relationships with international manufacturing partners and lead strategies for overseas sourcing, including product mix decisions, multi-sourcing strategies, and risk mitigation.
• Partner closely with Procurement to align sourcing strategies with operational and network objectives, while maintaining clear ownership of execution within manufacturing and distribution.
• Lead transportation and logistics strategy in partnership with internal stakeholders, optimizing inbound freight, over-the-road transportation, and distribution to a network of 85+ branches across the U.S. and Canada.
• Improve productivity, throughput, and operational efficiency across both manufacturing and distribution sites through continuous improvement initiatives and operational excellence methodologies.
• Establish and implement standardized processes, SOPs, KPIs, and governance structures to elevate operational discipline and performance visibility across the network.
• Lead, develop, and upgrade talent across the organization, including site leadership and functional roles, building a high-performing team capable of supporting future growth.
• Provide hands-on leadership presence at manufacturing and distribution sites, ensuring effective execution while reinforcing accountability and performance expectations.
• Collaborate cross-functionally with Supply Chain, Inventory, Operations, Finance, Engineering, and Commercial teams to align network capabilities with business needs and growth plans.
• Partner with IT to define system requirements and support enhancements to ERP, logistics, and operational systems to improve visibility, planning, and execution.
• Evaluate the role and value of the existing R&D function, making recommendations regarding its future state in alignment with business priorities.
• Support product innovation efforts as needed by aligning manufacturing and sourcing capabilities with engineering and product management requirements.
• Monitor and report on key performance indicators (KPIs), providing regular updates to senior leadership and driving accountability for results.
• Champion Groundworks’ Core Values by fostering a culture of meritocracy, accountability, and ownership—where teams communicate openly, work until it’s done right, deliver quality through great service, embrace growth, and operate with humility and respect across all manufacturing and distribution operations.

Senior Director, Manufacturing and Distribution

Sales

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Sales and Service Technician

• Coordinates with General, Regional leadership and Chief Officers to develop operational goals for the business unit which are aggressive, yet obtainable
• Develops a superior workforce that is well-trained, engaged and empowered to serve customers
• Coordinates staffing, training, and performance evaluations of sales team
• Implements strategies that achieve the goals and objectives of the organization
• Provides leadership that builds relationships with stakeholders which are crucial to organizational success
• Leads field forecasting efforts, ensuring accurate, timely forecasts
• Inspects sales activity to ensure quality and quantity of sales meet company expectations
• Supervises and coordinates sales team activities involving sales of foundation repair, basement waterproofing and crawl space repair services
• Formulates and implements strategic plan to improve customer conversion ratios and department KPI's
• Resolve customer complaints regarding sales and service as needed
• Monitor customer preferences to determine focus of sales efforts
• All other duties as assigned

Sales Manager – Bench

• Coordinates with General, Regional leadership and Chief Officers to develop operational goals for the business unit
• Develops a superior workforce that is well-trained, engaged and empowered to serve customers
• Coordinates staffing, training, and performance evaluations of sales team
• Implements strategies that achieve the goals and objectives of the organization
• Provides leadership that builds relationships with stakeholders which are crucial to organizational success
• Leads field forecasting efforts, ensuring accurate, timely forecasts
• Inspects sales activity to ensure quality and quantity of sales meet company expectations
• Supervises and coordinates sales team activities involving sales of foundation repair, basement waterproofing and crawl space repair services
• Formulates and implements strategic plan to improve customer conversion ratios and department KPI's
• Resolve customer complaints regarding sales and service as needed
• Monitor customer preferences to determine focus of sales efforts
• All other duties as assigned

• Manage and grow your sales territory
• Travel remotely within sales territory to conduct in-home inspections
• Utilize warm pre-qualified leads to develop and maintain a book of business
• Diagnose and educate homeowners on the issues they have in their home and provide solution options
• Estimate the repairs and provide homeowners with generated job proposals
• Close sales with customers in the home
• Maintain relationships with customers while tracking sales lead pipeline
• Report to home branch for Sales team initiatives and meetings