Sales and Service Technician

Groundwork USA

Service Technician delivering hands-on solutions for homeowners' foundation and water management needs. Responsible for customer relationship management and technical service delivery post-installation.

Posted 5/23/2026full-timeInver Grove Heights • Minnesota • 🇺🇸 United StatesJunior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Requirements

What you’ll need

1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred
High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required

Benefits

Comp & perks

Competitive base pay + commission & bonus ($70k - 80k avg.)
Best-in-class paid-training program with commission eligibility
Company-generated leads - no cold calling required!
Company service vehicle and fuel card provided
Performance opens doors to elite recognition, trips & events
Annual Tribe Appreciation Tour, holiday & volunteer events
Upward mobility - we promote from within 80% of the time
When you win, you own it—our Employee Ownership Program lets you share the upside.
Tuition Reimbursement Program - we invest in your development!
Work-life balance - 2 weeks PTO and 6 paid holidays
Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer maintenancediagnosisinstallationreactive serviceproduct recommendation

Soft Skills

relationship buildingcommunicationcustomer relationsproblem-solving

Certifications

high school diplomaGEDvalid Driver's License