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Sales and Service Technician
Groundwork USAService Technician for Groundworks providing foundation solutions. Engaging with customers on site and performing maintenance and installation tasks.
Posted 5/16/2026full-timeSalem • Virginia • 🇺🇸 United StatesJunior💰 $70,000 - $80,000 per yearWebsite
About the role
Key responsibilities & impact- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Requirements
What you’ll need- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
Benefits
Comp & perks- Competitive base pay + commission & bonus ($70k - 80k avg.)
- Best-in-class paid-training program with commission eligibility
- Company-generated leads - no cold calling required!
- Company service vehicle and fuel card provided
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnosisinstallationmaintenance
Soft Skills
customer relationsrelationship buildingcommunication
Certifications
high school diplomaGEDvalid Driver's License