Incident Response Deployment Manager

Gritter Francona

Deployment Manager coordinating software deployment activities for the Veterans Benefits Administration. Ensuring compliance with release management processes and facilitating stakeholder communication.

Posted 6/2/2026full-timeRemote • Florida, Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNowVBA

About the role

Key responsibilities & impact

Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
Utilize VA standard enterprise tools including:
- ServiceNow (SNOW)
- Jira
- Power BI
- Dimensions
- Rational tools
- Serena Business Manager (SBM)
- Veteran-Focused Integration Process (VIP) tools
Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
Monitor deployment metrics, release status, and operational performance reporting.
Participate in troubleshooting and issue resolution during deployment and transition activities.
Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

Requirements

What you’ll need

Bachelor’s degree
4+ years of experience in deployment management, release management, change management, or IT operations support.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gritter Francona Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🏛️ Government 🔒 Cybersecurity 🤖 Artificial Intelligence Government
Cybersecurity
Artificial Intelligence Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor. Incident Response Deployment Manager 🔥 16 minutes ago 🐊 Florida, Illinois – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
Utilize VA standard enterprise tools including:
- ServiceNow (SNOW)
- Jira
- Power BI
- Dimensions
- Rational tools
- Serena Business Manager (SBM)
- Veteran-Focused Integration Process (VIP) tools
Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
Monitor deployment metrics, release status, and operational performance reporting.
Participate in troubleshooting and issue resolution during deployment and transition activities.
Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities. 🎯 Requirements
Bachelor’s degree
4+ years of experience in deployment management, release management, change management, or IT operations support. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Business Controls Manager – Mortgage Lending 🔥 1 hour ago Cake Mortgage 51 - 200 Website LinkedIn All Job Openings Business Controls Manager overseeing operational controls, risk management, and compliance at CAKE Mortgage. Driving process improvements in a collaborative mortgage lending environment. 🇺🇸 United States – Remote 💵 $110k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Product Support Manager 🔥 1 hour ago Electric 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Manager of Product Support team enhancing customer experience by leading and developing support specialists at Electric. Responsible for training, coaching, and analyzing support metrics. 🇺🇸 United States – Remote 💵 $100k - $125k / year 💰 $23.4M Series D on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Nurse Case Manager – NICU 🔥 1 hour ago ProgenyHealth, LLC 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Website LinkedIn All Job Openings Nurse Case Manager focusing on high-risk member wellness and care coordination for ProgenyHealth. Requires RN license in South Carolina and experience in NICU settings. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇪🇸 Spanish Required Service Delivery Manager 🔥 2 hours ago bswift 1001 - 5000 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings Service Delivery Manager supporting employers on Evive’s personalization-focused SaaS platform. Focus on client relationship management, platform configuration, and data analysis. 🇺🇸 United States – Remote 💰 $51M Private Equity Round on 2014-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Systems Manager 🔥 2 hours ago Waites 201 - 500 🔧 Hardware 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Systems Manager conducting onsite surveys and project assessments for Waites' IoT sensor installations. Collaborating across teams to ensure project success and customer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VBAITILrelease managementchange managementdeployment managementprocess automationregression testingoperational performance reportingtroubleshootingdocumentation management

Soft Skills

communicationcoordinationcollaborationproblem-solvingorganizational skillsstakeholder managementattention to detailtime managementleadershipadaptability

Certifications

Bachelor's degree