Incident Response Deployment Manager

Gritter Francona

Deployment Manager supporting software release and operational transitions for the Veterans Benefits Administration. Responsible for managing deployments, ensuring compliance, and facilitating communication among stakeholders.

Posted 5/14/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNowVBA

About the role

Key responsibilities & impact

Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
Utilize VA standard enterprise tools including:
ServiceNow (SNOW)
Jira
Power BI
Dimensions
Rational tools
Serena Business Manager (SBM)
Veteran-Focused Integration Process (VIP) tools
Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
Monitor deployment metrics, release status, and operational performance reporting.
Participate in troubleshooting and issue resolution during deployment and transition activities.
Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

Requirements

What you’ll need

Bachelor’s degree
4+ years of experience in deployment management, release management, change management, or IT operations support.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gritter Francona Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🏛️ Government 🔒 Cybersecurity 🤖 Artificial Intelligence Government
Cybersecurity
Artificial Intelligence Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor. Incident Response Deployment Manager Job not on LinkedIn 🔥 45 minutes ago 🌽 Illinois – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
Utilize VA standard enterprise tools including:
ServiceNow (SNOW)
Jira
Power BI
Dimensions
Rational tools
Serena Business Manager (SBM)
Veteran-Focused Integration Process (VIP) tools
Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
Monitor deployment metrics, release status, and operational performance reporting.
Participate in troubleshooting and issue resolution during deployment and transition activities.
Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities. 🎯 Requirements
Bachelor’s degree
4+ years of experience in deployment management, release management, change management, or IT operations support. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Compensation Manager 🔥 45 minutes ago HealthEdge 1001 - 5000 ⚕️ Healthcare Insurance ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Compensation Manager at HealthEdge designing and implementing global compensation programs aligned with company objectives. Collaborating with HR and business leaders on compensation strategies and recommendations. 🇺🇸 United States – Remote 💵 $137k - $147k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Manager, Training and Enablement 🔥 54 minutes ago Arcadia 201 - 500 Website LinkedIn All Job Openings Manager, Training and Enablement leveraging medical economics expertise to shape customer programs at Arcadia. Contributing to impactful training initiatives in a mission-driven company. 🇺🇸 United States – Remote 💵 $105k - $145k / year 💰 $29.5M Venture Round on 2020-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Regional Clinical Service Manager 🔥 1 hour ago Medtronic 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Regional Clinical Service Manager leading clinical support for ablation solutions at Medtronic. Collaborating with sales and managing clinical teams to optimize resources and enhance customer care. 🇺🇸 United States – Remote 💵 $130k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Senior Platform Manager, Defense Platform 🔥 1 hour ago Airbnb 5001 - 10000 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Platform Product Manager at Airbnb focusing on delivering safety and integrity solutions. Collaborating with cross-functional teams to enhance equitable user experiences and mitigate risks across the platform. 🇺🇸 United States – Remote 💵 $179k - $207k / year 💰 Post-IPO Equity on 2020-12 ⏰ Full Time 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor Senior Manager, Advanced Analytics, FSI 🔥 1 hour ago Airbnb 5001 - 10000 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Airbnb is seeking a Senior Manager for Advanced Analytics, focusing on Fraud & Safety Investigations. This role involves leading analytics efforts and decision systems for global operations. 🇺🇸 United States – Remote 💵 $212k - $265k / year 💰 Post-IPO Equity on 2020-12 ⏰ Full Time 🟠 Senior 👔 Manager 🦅 H1B Visa Sponsor View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

VBAITILServiceNowChange ManagementRelease ManagementDeployment ManagementProcess AutomationRegression TestingOperational SupportDocumentation Management

Soft Skills

CommunicationCollaborationProblem SolvingOrganizational SkillsStakeholder Management