Grifols

Operations

• Maintain the ability to perform any/all tasks within the plasma center
• Supervise donor selection, plasma collection and all manufacturing records
• Attend all required training sessions, staff meetings, etc.

Operations Supervisor

Supply Chain

• Manage Grifols' Plasma Supply Chain Operations activities associated with the receipt, distribution, storage, and inventory control of raw plasma
• Direct the receipt, storage, and distribution of all raw plasma
• Maintain oversight of the Receiving, Warehousing, and Shipping areas
• Oversee plasma receiving and scheduling activities, plasma batch retrieval, plasma lot assembly and delivery
• Accountable for a major cold storage logistics operation
• Identify opportunities for operational efficiencies and introduce proposals/plans for improvements
• Establish departmental performance objectives and metrics
• Manage and develop departmental budgets

Manager, Plasma Supply Chain Operations

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

QA Engineer

• Participar en actividades de Aseguramiento de Calidad a lo largo del ciclo de vida de los instrumentos diagnósticos, incluyendo diseño y desarrollo, industrialización, manufactura, liberación, actividades de post-mercado y gestión del final de la vida útil de acuerdo con ISO 13485, Regulación (UE) 2017/746 para IVDR, y Regulación de Sistema de Gestión de Calidad de la FDA (QMSR).
• Asegurar la calidad y conformidad de las materias primas, productos intermedios e instrumentos terminados, incluyendo piezas de repuesto, a través de la participación activa en actividades de calificación, re-calificación y gestión de desviaciones.
• Apoyar y evaluar la solución de problemas en el área de manufactura, colaborando estrechamente con el Departamento de Producción y Control de Calidad para garantizar procesos robustos y conformidad del producto.
• Colaborar con Manufactura y Control de Calidad en actividades relacionadas con investigaciones y CAPAs, asegurando resolución oportuna y efectiva.
• Gestionar, evaluar y aprobar actividades de control de cambios relacionadas con instrumentos, accesorios y piezas de repuesto, asegurando el cumplimiento de requisitos regulatorios y de calidad aplicables.
• Participar en la calibración, verificación y gestión del ciclo de vida de equipos analíticos y herramientas utilizadas en Manufactura y Control de Calidad.
• Revisar y aprobar documentación de productos y procesos, incluyendo especificaciones, archivos de gestión de riesgos, instrucciones de manufactura, documentación de validación y métodos de control de calidad.
• Participar en la industrialización, transferencia y validación de nuevos procesos, productos o cambios de productos, asegurando preparación para la fabricación rutinaria y el cumplimiento de requisitos regulatorios.
• Participar en investigaciones de quejas de clientes, incluyendo aquellas reportadas por el Servicio Técnico.
• Colaborar en el análisis de datos para monitorear el rendimiento del proceso y la calidad del producto.

Instruments Quality Engineer

• Maintain ability to perform any/all tasks within the plasma center
• Fulfill the role of production employees and supervise donor flow
• Learn and maintain compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal procedures
• Supervise donor selection, plasma collection and manufacturing records to maintain the highest production standards
• Attend required training sessions and staff meetings
• Ensure accurate documentation of necessary records
• Maintain facility in neat and clean condition and equipment in good working order
• Submit timely and accurate reports as required
• Assist in control of center donor funds
• Assist in training of new and current employees
• Maintain communication with service areas for accurate documentation and quality
• Build rapport with donors for overall customer satisfaction
• Report unsafe situations or conditions to leads or managers
• May be trained to repair plasma center equipment
• Assist Center Manager in pursuit of company objectives

• Responsible for all aspects of the donor center when the Center Manager is not present
• Collaborates with Training and Quality staff to ensure that training and quality goals are met
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s)
• Monitors and evaluates operations
• Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
• Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance
• Directs and supervises employees

Operations Manager

Manager

• Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation.
• Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Manage employees and operations to the highest standard of ethics and integrity.
• Monitor and evaluate operations.
• Manages headcount to provide for efficient staffing through high and low production intervals.
• Provides strategic direction and planning.
• Act as a mentor to assigned team, other center staff and other centers.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures.
• Submit timely and accurate reports on a daily/weekly basis or as requested.

Plasma Center Manager

• Lead the delivery of end-user services across L0, L1, and L2, ensuring issues are appropriately deflected, resolved, or escalated based on defined support models
• Strengthen self-service capabilities by improving knowledge quality, usability, and accessibility, and identifying opportunities to reduce ticket volume through automation and better user guidance
• Ensure the service desk operates as a consistent global point of contact, with effective triage, improved first-contact resolution, and adherence to service levels
• Monitor ticket queues, backlog, and response performance, taking action to maintain stability and improve responsiveness
• Drive consistency across support channels (portal, chat, phone, email), ensuring a seamless and reliable user experience
• Oversee deskside and field support activities, ensuring timely resolution of complex, onsite, and hardware-related issues, including device lifecycle coordination
• Support effective coordination with vendors and field service providers, ensuring services are delivered to expected quality and timelines
• Use operational data and user feedback (CSAT/CES) to identify trends, recurring issues, and opportunities to improve service delivery
• Partner with platform and automation teams to translate operational needs into workflow improvements, automation, and enhanced self-service capabilities
• Reinforce standardized processes and ways of working across regions, improving consistency and reducing variability in service delivery
• Ensure support activities are properly documented and aligned with compliance and control requirements
• Lead and develop Delivery Managers and support teams, establishing clear expectations, accountability, and a focus on service excellence

Manager, Digital Technology Services

Compliance

• Collaborating with OHS team on various safety improvement projects
• Leading the transformation of the Emergency Eyewash and Shower program to a paperless based process for tracking routine testing of the systems.
• Lead the project of rolling out Emergency Management board design, assembling, and installation through the campus.
• Boards will include area maps, emergency management binders, key chemicals within the different areas, emergency contact information, etc.
• Lead the transformation of the Safety Gemba program to a paperless based process for tracking and documenting actions and findings.
• Assisting with research into OSHA, NFPA, and other federal and state mandated safety regulations, or other internal regulatory standards for Health & Safety
• Promoting safety culture throughout the facility
• Assisting with near miss data collection, metric reporting and corrective action close-out

Intern - Safety Compliance, Documentation

• Evaluates processes, develops action plans, and coordinates the strategic implementation of quality system processes
• Maintains oversight of the center’s quality management system
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations
• Maintains oversight of center training program by ensuring compliance to program requirements
• Collaborates with Center Manager to ensure the donor center operates in a manner which assures product quality
• Responsible for the personnel functions of the Quality Systems Associate
• Responsible for oversight of all aspects of internal and external audits
• Continuously assesses, promotes, and improves the effectiveness of quality and training systems in the donor center
• Documents, investigates, and performs root-cause analysis for deviations and customer complaints
• Investigates identified trends and performs follow-up on corrective and preventative actions
• Oversees product and biohazard waste shipments
• Performs a review of the documentation of unsuitable test results
• Performs a review of donor adverse event reports
• Ensures that job and center annual training is completed
• Performs employee training observations to ensure staff competency
• Ensures that all supplies and materials ordered meet quality requirements
• Determines donor suitability activities and manages donor deferrals as appropriate
• Prepares quality analysis reports to track issues and set goals
• Ensures that Clinical Laboratory Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented
• Holds monthly Quality Meeting to communicate status updates and manage action outcomes

Quality Systems Manager

Executive Assistant

• Organizar viajes (reservar billetes, hoteles, etc.) y reuniones (reservas de salas, equipos, etc.)
• Manejar tareas de correspondencia (procesar y rastrear envíos), gestionar llamadas telefónicas y atender a visitantes internos y externos, utilizando un idioma extranjero cuando sea necesario.
• Mantener la información requerida o generada por la unidad organizativa, permitiendo la coordinación de las diversas tareas administrativas del departamento.
• Gestionar sistemas de archivo de información.
• Mantener actualizados los datos relacionados con la actividad utilizando sistemas operativos y/o software específico, siguiendo procedimientos establecidos.
• Preparar y desarrollar informes o presentaciones para la unidad organizativa.
• Crear presentaciones utilizando herramientas de oficina basadas en los resultados de la unidad.
• Realizar tareas de traducción con dominio en diferentes idiomas.

Community Manager

• Plan and implement regional dialogue and community marketing measures to recruit new blood and plasma donors and sustainably increase the regional visibility of our donation figures.
• Take responsibility for active donor acquisition through targeted campaigns, events, promotion formats and direct personal outreach — both on-site and as part of mobile outreach activities.
• Build, maintain and manage regional networks and partnerships with companies, clubs, educational institutions and other local partners to develop long-term donor potential and foster community engagement.
• Develop and execute regional donation and outreach activities in line with central marketing guidelines — including creative approaches for acquiring new donors, reactivating previous donors and increasing regional visibility.
• Analyze the effectiveness of measures carried out and derive concrete optimization steps to increase the efficiency of our outreach and marketing activities.
• Expand regional blood donation events: identify new municipalities, companies or clubs for external donation drives and evaluate existing locations.
• Support donor retention and reactivation through personal, dialogue-oriented communication — by phone, in direct contact and via other appropriate channels and media.
• Work closely and operationally with regional management, center management and central marketing to optimally implement regional objectives and ensure a consistent, professional presence in donor contact.

Field Marketing and Community Manager – Saxony East Region

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitor and evaluate operations.
• Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
• Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
• Direct and supervise employees.
• This includes creating and managing work schedules.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
• Develop and implement active donor recruitment advertising campaigns to improve production levels.

Operations Manager – Plasma Center

Bilingual

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMTB, Bilingual in Spanish

• Plan, coordinate, and oversee assigned development and stability study projects
• Lead the planning and execution of development projects and stability studies
• Define the technical strategy and ensure adherence to deadlines and objectives
• Design and optimize products, materials, and manufacturing processes
• Coordinate multidisciplinary teams and monitor project progress
• Analyze and interpret experimental results to inform decision-making
• Ensure compliance with applicable regulations (GMP, GLP, among others)
• Oversee the preparation and review of technical and regulatory documentation
• Prepare for and attend regulatory audits
• Manage the department's budget and ensure the efficient use of resources

Operations Supervisor

Manager, Plasma Supply Chain Operations

Operations Supervisor

Instruments Quality Engineer

Operations Supervisor

Operations Manager

Plasma Center Manager

Manager, Digital Technology Services

Intern - Safety Compliance, Documentation

Quality Systems Manager

Executive Assistant

Field Marketing and Community Manager – Saxony East Region

Operations Manager – Plasma Center

EMTB, Bilingual in Spanish

Manager, Stability