Grifols

Manager

• Evaluates processes and develops action plans
• Maintains oversight of the center's quality management system
• Directs and monitors processes for compliance with regulations
• Implements Standard Operating Procedures (SOPs) for quality control
• Collaborates with Center Manager to ensure product quality
• Prepares quality analysis reports to track issues and set goals

Plasma Center Quality Manager

Bilingual

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

EMTB / EMTA, Paramedic - Bilingual in Spanish

• Independent level of quality inspection and control -- ensures center compliance with quality standards and regulations.
• Collaborates with Center Managers to ensure product quality, donor suitability and donor safety.
• Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations.
• Ensures that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs.
• Interprets and implements processes, regulations and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications as required.
• Oversight of all aspects of internal and external audits including execution (if applicable). This includes documentation, review of and preparation of the response. Also including implementation of corrective and preventative action, assessment of corrective and preventative actions and follow-up as required.
• Continuously assesses, promotes, and improves the effectiveness of the quality systems in the donor center through recognition of trends, investigation of failures in the execution of procedures, direct employee observation and review of center documents.
• Responsible for the personnel functions of the Quality Assoc(s); including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of all.
• Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements; ensures accurate labeling and documentation; and, authorizes final shipment.
• Performs a review of the documentation of unsuitable test results and the disposition of the associated results.
• Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
• Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required; reports critical incidents and problematic trends to Center Manager.
• Reports compliance status to necessary parties.
• Ensures accuracy of donor files.
• Directs the maintenance and calibration of equipment and documentation of procedures.
• Ensures that Clinical Lab Improvement Amendments (CLIA) proficiency test surveys, complaint investigations, and training have been properly documented.
• Monitors training documents to ensure compliance with all applicable policies and procedures.
• Ensures that job and Current Good Manufacturing Practice (cGMP) training is completed, documented, and on file.
• Ensures that quality control (QC) checks are performed as required and are in acceptable ranges for test reagents.
• QM directs routine verification of the SOP and forms to ensure that they are up to date in the Donor Center’s manual.
• Partners with the Center Manager to determine donor suitability activities and manages donor deferrals as appropriate.
• Prepares quality analysis reports to track issues and set goals. Does in depth research and analysis to resolve systemic compliance issues.

Quality Manager

• Lead the delivery of end-user services across L0, L1, and L2, ensuring issues are appropriately deflected, resolved, or escalated based on defined support models
• Strengthen self-service capabilities by improving knowledge quality, usability, and accessibility, and identifying opportunities to reduce ticket volume through automation and better user guidance
• Ensure the service desk operates as a consistent global point of contact, with effective triage, improved first-contact resolution, and adherence to service levels
• Monitor ticket queues, backlog, and response performance, taking action to maintain stability and improve responsiveness
• Drive consistency across support channels (portal, chat, phone, email), ensuring a seamless and reliable user experience
• Oversee deskside and field support activities, ensuring timely resolution of complex, onsite, and hardware-related issues, including device lifecycle coordination
• Support effective coordination with vendors and field service providers, ensuring services are delivered to expected quality and timelines
• Use operational data and user feedback (CSAT/CES) to identify trends, recurring issues, and opportunities to improve service delivery
• Partner with platform and automation teams to translate operational needs into workflow improvements, automation, and enhanced self-service capabilities
• Reinforce standardized processes and ways of working across regions, improving consistency and reducing variability in service delivery
• Ensure support activities are properly documented and aligned with compliance and control requirements
• Lead and develop Delivery Managers and support teams, establishing clear expectations, accountability, and a focus on service excellence

Senior Manager, Digital Technology Services

Operations

• Oversee the establishment and implementation of manufacturing and quality policies
• Ensure the compliance with the FDA and/or EC, if applicable
• Propose and manage budgets and investments of Bio Supplies Manufacturing site departments
• Lead staff meetings to update and direct senior management
• Participate in regulatory and internal inspections/audits
• Maintain current knowledge of regulatory and industry standards
• Supervise the Manufacturing site Operations Management team
• Establish strategic plans and objectives with senior management

Director of Operations, Bio Supplies Manufacturing

EMT, Paramedic, LVN, RN, Bilingual in Spanish Preferred

• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to reg management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provides strategic direction and planning.
• Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
• Accountable to insure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
• Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Works with Div/Corp management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.

Center Manager

LPN, LVN, Bilingual in Spanish Preferred

• Providing support to the Technical Director to ensure compliance of the Quality Operations, Regulatory and cGMP Compliance Program of Grifols USA.
• Generates records to comply with regulatory requirements, (cGMP QSR/FDA Quality Standards, Good Distribution Practices and Internal Quality Standard Operating Procedures) within the organization.
• The position ensures that the quality systems are in compliance with the rules and regulations of the regulatory agencies (FDA 21 CFR, PIC/S GDP) and that the company policies and procedures are being followed.
• Manages the customers of the distributed BioPharma products to ensure compliance to Good Distribution Practices. This includes qualification and requalification via risk analysis, desk audit or on-site audit.
• Works alongside Managed Markets to ensure the distributors of the BioPharma products have an established and current quality agreement.
• Tracks the shipping complaints associated with the distribution of BioPharma and HealthCare Solutions product to ensure they are appropriately reported, recorded and resolved on a timely basis.
• Creates and updates procedures to ensure the respective departments associated with the distribution of product are appropriately incorporated under the GUSA Quality System. This includes BioPharma and HealthCare Solutions.
• Serves as the Training Coordinator (GTP and Manual Training) to establish the Training Profiles of new GUSA employees and distribute and manage the training responsibilities that must be processed manually for GUSA personnel.
• Responsible for the review and record keeping of GUSA's Quality Systems records: CAPA, deviation, Complaints, Returns, Inventory Control, review and closure of HealthCare Solutions Hospital Call Center Service Cases.
• Assists Technical Director in ensuring the GUSA's Quality System are compliant to the applicable regulations.
• Works with HealthCare Solutions Customer Service to ensure suppliers/product/materials are reviewed for Regulatory Requirements by Global Marketing and approved by GUSA for distribution within the United States prior to issuing an SAP Code.
• Performs Internal Audits to ensure that the GUSA Quality Systems are compliant to Good Distribution Practices.
• Performs Supplier Audits to ensure that the product being supplied to GUSA for distribution within the United States meets the US Regulatory Requirements.
• Maintains the Approved Supplier List for GUSA.

EMT – Paramedic, Bilingual in Spanish Preferred

EMT, Bilingual Spanish

Director

• Serve as a primary insights partner to Commercial leadership
• Proactively identify business challenges and translate them into analytics-driven solutions
• Lead analytics for portfolio optimization, therapeutic area (TA) strategy, and in-line brand performance
• Personally develop and oversee the creation of sophisticated scenario models, competitive assessments, and demand forecasts
• Design and implement advanced models for commercial effectiveness (e.g., Mix Modeling, Sales Force Effectiveness/SFE, cross-channel analytics) to measure ROI and optimize resource allocation
• Act as the primary "storyteller," translating complex analyses from disparate data sources into a clear, compelling, and actionable narrative for senior leadership
• Be a hands-on, collaborative leader, working with data teams to integrate fragmented data sources (e.g., patient-level data, claims, specialty pharmacy, CRM, plasma collection data) into a holistic view of the business

Associate Director, Quantitative Analytics, Insights

Account Executive

• Primary responsibility of the Specialty Sales Representative (SSR) is to represent the Grifols plasma portfolio with identified regional/local health systems, accounts and customers related to disease awareness, product discussions, formulary coverage, pricing (where appropriate) and collaborating with key opinion leaders.
• The SSR will focus on sales performance and engagement with the prescribers, office decision makers and account targets.
• Lead in-depth discussions requiring an advanced comprehension of product knowledge, disease state, and treatment approaches.
• Clearly communicate clinical messages that are relevant and specific to each influencer in the decision process (Physician, Academic Centers i.e. neurology department with residents and fellows, Infusion Suite Nurse, Clinical Pharmacists, DOP for formulary consideration and specialty pharmacy etc.)
• Build relationships in institutions aligned with customer segmentation and enhance formulary and dosing protocols.
• Educate and promote INA product portfolio to customers including Primary Care Physicians, Allergists, Neurologists, Pharmacists, and Nurses.

Specialty Sales Representative – Immunology

QA Engineer

• The Quality Assurance Documentation (QAD) Intern will have the opportunity to learn about quality system processes like change control and document management.
• Learn collaboration and coordination with cross function team performing strategic actions to ensure compliance and improvement to business processes.
• Perform records review for status and pending actions
• Define and execute weekly target for migration of records into system
• Collaborate with cross functional area to define target timeline for projects and document revisions.
• Coordinate and strategize action plan for efficiency and effective completion of tasks.
• Opportunity to identify challenges and opportunities for business process improvement.
• Communicate effectively to provide routine updates regarding status
• Periodic check-ins for project status update and receive guidance/mentoring for challenges and development
• Monitor and track action items for completion

Intern – Quality Assurance Documentation

Security Engineer

• Dar soporte técnico en la gestión de seguridad industrial.
• Asegurar el cumplimiento normativo y la correcta operación en las instalaciones críticas.
• Dar apoyo a los proveedores para inspecciones reglamentarias.
• Dar soporte al área en la gestión operativa del departamento.
• Mantener actualizada la base de datos de equipos en SAP.
• Colaborar en auditorías internas y externas.
• Participar en proyectos de mejora y en iniciativas corporativas.

Plasma Center Quality Manager

EMTB / EMTA, Paramedic - Bilingual in Spanish

Quality Manager

Senior Manager, Digital Technology Services

Director of Operations, Bio Supplies Manufacturing

EMT, Paramedic, LVN, RN, Bilingual in Spanish Preferred

Center Manager

LPN, LVN, Bilingual in Spanish Preferred

Quality Manager

EMT – Paramedic, Bilingual in Spanish Preferred

EMT, Bilingual Spanish

Associate Director, Quantitative Analytics, Insights

Specialty Sales Representative – Immunology

Intern – Quality Assurance Documentation

Técnico/a en Seguridad y Protección Industrial