Operations Supervisor

Grifols

Senior Operations Supervisor leading plasma donor center operations for Grifols, a global plasma-derived medicines company. Supervising staff, donor flow, compliance, inventory, and center performance.

Posted 8/24/2026full-timeYoungstown • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Proficient in staff supervision, scheduling, and maintaining operational efficiency in a high-volume medical environment.

Highest-signal resume keywords

Phlebotomy CertificationDonor Center Technician CertificationPlasma Processing ExperienceCPR CertificationRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingSOP UnderstandingInventory ManagementOperational PlanningDocumentation AccuracyQuality AssuranceEquipment MaintenanceStaff Training

Soft Skills

CommunicationTeamworkProblem-SolvingAdaptabilityLeadership

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

FDA-approved SOPsOSHACLIACGMPDonor Flow SupervisionHigh-Volume Medical BusinessRegulatory StandardsOperational EfficiencySafety ProtocolsEmployee Scheduling

About the role

Key responsibilities & impact

Serve as acting leader in the Center Manager’s absence when assigned
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine inventory needs, adjust inventory levels, and submit vendor orders
Inform the Center Manager of center irregularities and provide corrective action plans
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Communicate with other service areas to ensure accurate documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency handling difficult situations
Proficient in speaking and writing English, with legible handwriting
Bi-lingual skills where applicable
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible scheduling to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to perform physical demands including standing, sitting, bending, twisting, frequent hand and foot movement, squatting or crouching, and lifting up to 50 lbs.
Hearing acuity essential
Correctable near and far vision
Ability to communicate and understand spoken and written information
Ability to work independently and follow oral or written instructions
Ability to perform varied tasks under changing conditions
Ability to relate sensitive information to diverse groups
Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements

Benefits

Comp & perks

Equal employment opportunities in accordance with applicable laws
Required training sessions and staff meetings
Personal protective equipment provided/required, including protective eyewear, garments, gloves, and cold gear