Operations Supervisor

Grifols

Senior Operations Supervisor leading plasma donor center staff, donor flow, compliance, and inventory. Supporting Grifols’ global healthcare and plasma-derived medicines operations.

Posted 8/24/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Capable of leading teams, coordinating schedules, and ensuring quality and safety in a high-volume medical environment.

Highest-signal resume keywords

Phlebotomy CertificationDonor Center Technician CertificationPlasma Processing ExperienceRegulatory Compliance KnowledgeTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingSOP UnderstandingInventory ManagementQuality ControlDocumentation AccuracyOperational PlanningEquipment MaintenanceVendor Order Management

Soft Skills

CommunicationProblem-SolvingTeamworkCoachingAdaptability

Tools & Technologies

Personal Protective EquipmentLaboratory EquipmentDocumentation Software

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

FDA RegulationsOSHA ComplianceCLIA StandardsCGMPBiological Fluids

About the role

Key responsibilities & impact

Serve as acting leader in the absence of the Center Manager when assigned
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine and adjust inventory levels for goods and supplies
Compile and submit vendor orders
Keep the Center Manager informed of irregularities and provide action plans to correct deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns in real time
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas for accurate documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency handling difficult situations
Proficient in speaking and writing English, with legible handwriting
Bilingual skills where applicable
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible schedules to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to prioritize donor and employee safety and plasma quality
Exposure to biological fluids, infectious organisms, electrical office and laboratory equipment, and extreme cold below 32°F
Ability to use required personal protective equipment
Ability to stand 4–6 hours per day and sit 1–2 hours per day
Ability to bend, twist, squat, crouch, reach, and perform frequent hand and foot movements
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision requirements
Ability to communicate and understand spoken and written information
Ability to work independently and follow oral or written instructions
Ability to perform varied tasks under changing conditions
Ability to relate sensitive information to diverse groups

Benefits

Comp & perks

Up to 15% of the company bonus pool
Medical insurance
Dental insurance
Vision insurance
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement
Opportunities for professional growth and career progression
Family-like culture