Donor Center Application User Support Analyst
Grifols
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $58,504 - $87,756 per year
Job Level
Mid-LevelSenior
About the role
- Oversees the support and guidance to application users experiencing issues related to the business configuration
- Resolves data or process variances per procedure
- Coordinates with manufacturer requests for data / record updates
- Maintains process for managing user requests
- Support requests to resolve BECS / Application data incidents and functional questions
- Adhere to data incident resolution procedures
- Provide support to configuration team to implement changes
- Maintain and track work request and established turnaround time
- Resolve requests and or coordinate solution with internal or third parties
- Continue to build and develop and administrative working knowledge of application function and configuration capability
- Assemble necessary updates and reports and provide to supervisor
- Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary
- Responds to support requests, delivers on change requests, liaisons with internal teams & vendors to complete tasks and supports / implements change
- Perform other job-related duties as assigned
Requirements
- Bachelor’s degree preferred or equivalent experience
- Minimum of 5 years’ experience
- Strong knowledge base capable of providing solutions for multiple apps or equipment
- Working knowledge of plasma collection applications
- Good understanding of quality systems.
Benefits
- medical
- PTO
- up to 5% 401K match
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data incident resolutionbusiness configurationprocess managementapplication supportdata managementconfiguration capabilityreportingquality systemsplasma collection applications
Soft skills
flexibilityproblem-solvingcommunicationcoordinationinterpersonal skillsorganizational skills
Certifications
Bachelor’s degree