Senior Director, Field Effectiveness & Operations

Grifols

Senior commercial operations leader improving field effectiveness, sales force performance, and customer engagement at Grifols, a global healthcare and plasma-derived medicines company.

Posted 8/5/2026full-timeRTP • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in field effectiveness and commercial operations, with a strong focus on data analytics, strategy development, and performance management. Proven ability to influence stakeholders, drive adoption, and improve customer engagement through effective team leadership and collaboration.

Highest-signal resume keywords

Field Effectiveness StrategyCommercial AnalyticsCRM PlatformsData ModelingPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance AnalysisScenario DevelopmentInsight GenerationSales Force EffectivenessField OperationsCustomer EngagementCommercial ExecutionStrategy DevelopmentContinuous Improvement

Soft Skills

Influencing Across FunctionsBuilding TrustCreating AlignmentClear CommunicationTeam Building

Tools & Technologies

Analytics ToolsDashboardsCRM OutputsField ReportingCommercial Performance Systems

Industry Keywords

BiopharmaHealthcareLife SciencesCommercial Priorities

About the role

Key responsibilities & impact

Partner with Commercial Leadership to define field strategy, customer-facing priorities, execution plans, and performance measures
Serve as a strategic thought partner on field effectiveness, customer engagement, sales force effectiveness, and commercial execution
Perform data modeling, performance analysis, scenario development, and insight generation
Shape the vision, operating model, tools, processes, and capabilities for the Field Effectiveness & Operations organization
Translate strategy and analytics into practical actions for field leadership and frontline leaders
Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives
Work with dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data
Develop insights, recommendations, and executive-ready narratives for Commercial Leadership
Partner with field leaders and frontline managers to improve adoption, customer engagement, and performance
Establish routines, scorecards, performance reviews, and feedback loops for continuous improvement
Align Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership
Build, coach, and develop a high-performing team

Requirements

What you’ll need

10+ years of experience in field effectiveness, commercial operations, sales force effectiveness, commercial analytics, strategy, or related roles
Ideally experience within biopharma, healthcare, or life sciences
Strong ability to work directly with data, analytics tools, dashboards, and models
Experience with CRM platforms, field reporting, customer engagement tools, and commercial performance systems
Demonstrated success partnering with commercial leaders, field leadership, and frontline managers
Ability to develop strategy while driving hands-on execution and organizational pull-through
Ability to influence across functions and levels, build trust, and create alignment without relying only on authority
Consulting experience is preferred
Ability to shape vision, capabilities, processes, and operating model for a new organization
Ability to use data to diagnose issues, identify opportunities, and guide decisions
Understanding of commercial priorities and ability to build trusted relationships with leadership and the field
Ability to drive adoption, continuous improvement, and measurable business impact
Ability to bring teams together across functions
Ability to communicate complex information and ideas clearly
Ability to apply abstract principles to solve complex conceptual issues
Ability to perform complex tasks under variable and changing conditions
Ability to frequently drive to site locations and travel within the United States
Ability to perform the stated physical activities, including sitting 6–8 hours per day and lifting up to 25 lbs.

Benefits

Comp & perks

Equal employment opportunities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions