Senior Operations Supervisor

Grifols

Senior Operations Supervisor overseeing donor floor operations at Grifols, a global healthcare company. Ensuring compliance, performance, and an exceptional donor experience with regulatory standards.

Posted 7/2/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesSenior💰 $23 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in phlebotomy, donor processing, and plasma processing, while ensuring compliance with SOPs and maintaining high standards of customer service. Capable of leading teams, managing operations, and effectively communicating with staff and donors.

Highest-signal resume keywords

Phlebotomy CertificationDonor Processing ExperiencePlasma Processing SkillsCustomer Service ExcellenceSOP Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingInventory ManagementDocumentation Accuracy

Soft Skills

Exceptional Customer ServiceEffective CommunicationLeadership

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

Donor OperationsCenter ManagementFlexible SchedulingSOPsDocumentation

About the role

Key responsibilities & impact

Serves as acting leader in the absence of the Center Manager as assigned
Maintains the ability to perform any/all tasks within the plasma center
Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts
Creates employee schedules to accommodate donor cycles
Determines adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center
Keeps Center Manager informed of any irregularities within the center
Monitors donor flow and proactively address delays or service issues
Ensures accurate and thorough documentation of necessary records is performed

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties
Exceptional customer service skills
Proficient in speaking and writing English, with legible handwriting
Ability to understand, explain, and follow SOP’s and protocols
Ability to work flexible scheduling to meet business needs.

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement