Operations Manager

Grifols

Operations Manager overseeing donor center operations ensuring compliance and safety in healthcare services. Managing personnel and improving operational efficiency with a focus on plasma collection.

Posted 6/17/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for all aspects of the donor center when the Center Manager is not present.
Collaborates with Training and Quality staff to ensure that training and quality goals are met.
Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
Monitors and evaluates operations.
Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements.
Makes critical decisions for the modifications of action plans.
Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure.
Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
Directs and supervises employees. This includes creating and managing work schedules.
Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
Responsible for freezer management, including overseeing plasma shipments and equipment failures.
Required to answer all freezer alarms and deal with them appropriately.
Develops and implements active donor recruitment advertising campaigns to improve production levels.
Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

Requirements

What you’ll need

Typically requires 3+ years of related experience in clinical or general business experience
Supervisory experience preferred
Experience in a medical and/or cGMP regulated environment preferred
Experience with plasma or whole blood preferred
Bachelor's degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

personnel managementbudget preparationaction plan developmentdonor recruitmentfreezer managementcompliance with FDA regulationscompliance with OSHA regulationscompliance with CLIAcGMP knowledgetraining and development

Soft Skills

leadershipcoachingeffective feedbackcollaborationdecision makingmonitoringdelegationorganizational skillscommunicationproblem solving