Operations Supervisor

Grifols

Senior Operations Supervisor at Grifols overseeing donor operations and staff compliance. Leading daily tasks to ensure donor satisfaction and regulatory compliance in a plasma center.

Posted 6/10/2026part-timeShaker Heights • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as acting leader in the absence of the Center Manager as assigned.
Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
Creates employee schedules to accommodate donor cycles.
Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Requirements

What you’ll need

High school diploma or GED.
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR Certified.
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Exceptional customer service skills.
Proficient in speaking and writing English, with legible handwriting.
Where applicable, bi-lingual skills.
Ability to understand, explain, and follow SOP’s and protocols.
Ability to work flexible scheduling to meet business needs.
Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Benefits

Comp & perks

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Hard Skills & Tools

phlebotomydonor processingplasma processinginventory managementschedulingquality assurancecustomer service

Soft Skills

leadershipcommunicationproblem-solvingflexibilityinterpersonal skills

Certifications

Phlebotomist certificationDonor Center Technician certificationPlasma Processor certificationDesignated Trainer certificationCPR certification