Operations Supervisor

Grifols

Operations Supervisor overseeing plasma collection and donor flow, ensuring compliance with FDA regulations and maintaining production standards.

Posted 6/9/2026full-timeFayetteville • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
Attend all required training sessions, staff meetings, etc.
Ensure that accurate and thorough documentation of necessary records is performed.
Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
Assist in the training of new employees and retraining of current employees.
Maintain active communication with other service areas to ensure accurate documentation and quality.
Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Report all unsafe situations or conditions to area lead, supervisor or manager.

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer
Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

phlebotomydonor processingplasma processingdocumentationproduction standardsregulatory compliancetrainingsupervisionreportingquality assurance

Soft Skills

communicationcustomer satisfactionteamworkleadershiporganizational skillsattention to detailrapport buildingproblem-solvingadaptabilitytraining abilities

Certifications

PhlebotomistDonor ProcessorPlasma ProcessorDesignated Trainer