Field Service Engineer

Grifols

Field Service Engineer providing high-quality service and support for Grifols' diagnostic equipment. Responsible for troubleshooting, maintenance, and customer relationship management while working remotely with travel.

Posted 6/4/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $47 per hourWebsite

About the role

Key responsibilities & impact

Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
Coordinates and executes hardware upgrades and regulatory documents associated with client site.
Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
Ensures proper transition of project timeline to Technical Application Team.
Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.

Requirements

What you’ll need

Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment.
Bachelor's Degree in Engineering or related Scientific Discipline is highly preferred.
0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree.
2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree.
4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma.
Prior experience working in regulated environment highly preferred.
Experience with Service Max/Sales Force platform is a plus.

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
PTO
Paid holidays
Up to 5% 401(K) match
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementhardware upgradessoftware upgradesproduct installationspreventive maintenanceelectronic equipmentelectro-mechanical equipmentlab equipmentregulatory documentsoperational qualifications

Soft Skills

independent managementschedulingcoordinationcollaborationproactive managementdocumentationcommunication

Certifications

Associates DegreeBachelor's Degree in EngineeringHigh School Diploma/GED