Senior Operations Supervisor – Plasma Center

Grifols

Senior Operations Supervisor leading daily activities of plasma donor center operations and supervising staff. Responsible for compliance and performance metrics under the guidance of the Center Manager.

Posted 6/4/2026full-timeTopeka • Kansas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Plays a critical leadership role in the day-to-day operations of the plasma donor center
Oversees daily activities of donor floor operations and supervises staff
Supports compliance with regulatory and quality standards
Acts as a lead resource during shifts
Ensures execution of operational priorities
Provides direct support to the Center Manager in driving performance and donor satisfaction
Monitors donor flow and proactively addresses delays or service issues
Ensures accurate and thorough documentation of necessary records
Participates in onboarding, training, and cross-training of staff

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of experience with performing phlebotomy, donor processing, and plasma processing duties
Exceptional customer service skills
Proficient in speaking and writing English, with legible handwriting
Ability to understand, explain, and follow SOP’s and protocols
Ability to work flexible scheduling to meet business needs

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

phlebotomydonor processingplasma processingdocumentationSOPsprotocols

Soft Skills

leadershipcustomer servicecommunicationtrainingproblem-solving

Certifications

PhlebotomistDonor Center TechnicianPlasma ProcessorDesignated TrainerCPR Certified