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About the role
Key responsibilities & impact- Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
- Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
- Coordinates and executes hardware upgrades and regulatory documents associated with client site.
- Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
- Ensures proper transition of project timeline to Technical Application Team.
- Proactively and independently manages ongoing preventive maintenance calls per manufacturers requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.
- Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed.
Requirements
What you’ll need- Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment.
- Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred.
- 0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree
- 2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
- 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma.
- Prior experience working in regulated environment highly preferred.
- Experience with Service Max/Sales Force platform is a plus.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementhardware upgradessoftware upgradesproduct installationspreventive maintenanceelectronic equipment managementelectro-mechanical equipment managementoperational qualificationsperformance qualificationsregulatory compliance
Soft Skills
independent managementschedulingcoordinationcollaborationproactive communicationtechnical guidancedocumentationtime managementproblem-solvingclient interaction
Certifications
Associates DegreeBachelor’s Degree in EngineeringBachelor’s Degree in Scientific DisciplineHigh School Diploma/GED