Field Service Engineer

Grifols

Field Service Engineer managing customer technical support for Grifols healthcare solutions. Provides service and support to clients with electronic and electromechanical equipment across Dallas, TX and beyond.

Posted 4/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
Coordinates and executes hardware upgrades and regulatory documents associated with client site.
Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
Ensures proper transition of project timeline to Technical Application Team.
Proactively and independently manages ongoing preventive maintenance calls per manufacturers requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.

Requirements

What you’ll need

Equivalent military experience or Associates Degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment
0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree
2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma
Prior experience working in regulated environment highly preferred
Experience with Service Max/Sales Force platform is a plus

Benefits

Comp & perks

100% remote work availability
Up to 70% travel for site support
Ongoing training and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementhardware upgradessoftware upgradesproduct installationspreventive maintenanceelectronic equipmentelectro-mechanical equipmentlab equipmentregulatory documentsoperational qualifications

Soft Skills

independent managementschedulingcoordinationcollaborationproactive managementdocumentationcommunication

Certifications

Associates DegreeHigh School DiplomaGED