Senior Operations Supervisor – Plasma Center

Grifols

Senior Operations Supervisor overseeing plasma donor center operations. Leading teams and ensuring compliance with regulatory standards at a global healthcare company.

Posted 4/14/2026full-timeCouncil Bluffs • Iowa • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Plays a critical leadership role in the day-to-day operations of the plasma donor center.
Responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards.
Acts as a lead resource during shifts.
Ensures execution of operational priorities.
Provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.
Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
Oversees donor operations and supervises Operation Supervisor(s) and donor center staff during assigned shifts.
Creates employee schedules to accommodate donor cycles.
Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
Attends all required training sessions and ensures that accurate and thorough documentation of necessary records is performed.
Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
Reports all unsafe situations or conditions to area lead, supervisor or manager.

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Exceptional customer service skills.
Proficient in speaking and writing English, with legible handwriting.
Ability to understand, explain, and follow SOP’s and protocols.
Ability to work flexible scheduling to meet business needs.
Ability to perform in a highly regulated, operations intensive, high-volume medical business

Benefits

Comp & perks

Health insurance
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

phlebotomydonor processingplasma processingSOPsdocumentationcompliancequality standardsoperational prioritiesstaff supervisionemployee scheduling

Soft Skills

leadershipcustomer servicecommunicationproblem-solvingtrainingteamworkflexibilityperformance improvementagilityattention to detail

Certifications

PhlebotomistDonor Center TechnicianPlasma ProcessorDesignated TrainerCPR Certified