Grifols

Senior Operations Supervisor – Plasma Center

Grifols

full-time

Posted on:

Location Type: Office

Location: Council Bluffs • Iowa • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Plays a critical leadership role in the day-to-day operations of the plasma donor center.
  • Responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards.
  • Acts as a lead resource during shifts.
  • Ensures execution of operational priorities.
  • Provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.
  • Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
  • Oversees donor operations and supervises Operation Supervisor(s) and donor center staff during assigned shifts.
  • Creates employee schedules to accommodate donor cycles.
  • Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
  • Attends all required training sessions and ensures that accurate and thorough documentation of necessary records is performed.
  • Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
  • Reports all unsafe situations or conditions to area lead, supervisor or manager.

Requirements

  • High school diploma or GED
  • Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
  • CPR Certified
  • Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
  • Exceptional customer service skills.
  • Proficient in speaking and writing English, with legible handwriting.
  • Ability to understand, explain, and follow SOP’s and protocols.
  • Ability to work flexible scheduling to meet business needs.
  • Ability to perform in a highly regulated, operations intensive, high-volume medical business
Benefits
  • Health insurance
  • 401(k) matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
phlebotomydonor processingplasma processingSOPsdocumentationcompliancequality standardsoperational prioritiesstaff supervisionemployee scheduling
Soft Skills
leadershipcustomer servicecommunicationproblem-solvingtrainingteamworkflexibilityperformance improvementagilityattention to detail
Certifications
PhlebotomistDonor Center TechnicianPlasma ProcessorDesignated TrainerCPR Certified