Senior Data Analyst, Fleet Triage – Operations

Gridware

Data Analyst for fleet operations and health issue detection at Gridware, enhancing electrical grid reliability. Collaborating across functions to analyze data and improve incident response processes.

Posted 5/6/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own and operate Gridware's fleet triage pipeline for device health issues, intaking signals from telemetry, monitoring, field reports, and customer feedback, and routing them through a tiered prioritization framework.
Define and continuously tune detection logic, thresholds, and alerting rules that distinguish signal from noise across device health, connectivity, configuration, and environmental data.
Maintain a tiered triage approach (P0–P3) with clear entry criteria, SLAs, ownership, and escalation paths across hardware, firmware, and connectivity stakeholders.
Build dashboards and queries that surface emerging trends — shifts in last-seen, connectivity degradation, configuration drift, anomalous failure clusters — before they reach incident severity.
Investigate ambiguous fleet signals to determine scope, impact, and likely owner across the Gridscope and connectivity hardware programs; produce structured triage write-ups that enable fast cross-functional action.
Lead postmortems end-to-end: facilitate blameless reviews, reconstruct incident timelines, drive root cause analysis, and own action items through to closure.
Track triage and incident metrics (time-to-detect, time-to-acknowledge, false positive rate, repeat-issue rate) and use them to iterate on the pipeline.
Document triage playbooks, runbooks, and decision trees so the process scales beyond any one person.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Data Science, Engineering, Statistics, or related field.
5+ years in a data-focused or operations-focused role (Data Analyst, Operations Analyst, Site Reliability Analyst, or similar) where triage, prioritization, or incident response was a core responsibility.
Proficiency in SQL and Python for querying telemetry data and automating triage workflows.
Demonstrated experience designing prioritization frameworks, alerting logic, or triage pipelines in high-signal environments.
Strong analytical judgment for distinguishing meaningful signal from noise in noisy, real-world data.
Excellent written communication, with a track record of producing concise, structured issue summaries and postmortem documents.
Comfort facilitating cross-functional discussions, including blameless postmortems with engineering, firmware, and operations stakeholders.

Benefits

Comp & perks

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees.
Commuter allowance
Company-paid training

ATS Keywords

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Hard Skills & Tools

SQLPythondata analysisincident responsetriage frameworksalerting logictelemetry data queryingroot cause analysismetrics trackingdata visualization

Soft Skills

analytical judgmentwritten communicationfacilitationcross-functional collaborationproblem-solvingstructured documentationblameless review facilitationprioritizationattention to detailcritical thinking