Operations

• Monitor real-time data streams from the fleet, investigate grid events, and report critical incidents to customers with speed and accuracy
• Train in real-time operations procedures and participate in on-call shifts
• Develop and maintain standard operating procedures (SOPs) to ensure consistent and accurate classification of grid events
• Collaborate closely with Remote Operators and Senior Analysts to ensure operational readiness
• Analyze classification accuracy, incident patterns, and workflow performance to identify operational bottlenecks
• Apply time-series analysis and statistical techniques to validate and understand event behavior
• Partner with Product and Engineering to propose and validate improvements to detection workflows and automation
• Build dashboards and develop metrics that improve operator visibility and decision-making

Analyst, Real-Time Operations

Operations Strategy Coordinator

Senior TechOps Engineer

Talent & Operations Coordinator

Vice President, Delivery & Deployment Operations

Director of Facilities – Operations