Support Manager – South America

GRID esports

Support Manager at GRID leading the global esports support team. Managing operations, processes, and team dynamics to enhance customer experience in a fast-paced environment.

Posted 5/5/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows.
Guide a diverse group of professionals working 24/7 across multiple regions.
Build processes that scale sustainably and strengthen cross-team collaboration.
Act as a key point of escalation during high-priority operational moments.
Shape a culture where clarity, ownership, and collaboration thrive.

Requirements

What you’ll need

Prior experience managing a remote international team of 5-10 people with experience in live support
A customer-centric service mindset
Excellent problem-solving skills and attention to detail
Effective communication and collaboration skills
Ability to adapt to a fast-paced startup environment
Knowledge about competitive gaming and popular esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) would be a plus

Benefits

Comp & perks

Flexible working conditions
Mental health support
Company and team-wide events
Work travel opportunities with travel insurance
Training and development budget

ATS Keywords

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Soft Skills

customer-centric service mindsetproblem-solving skillsattention to detaileffective communication skillscollaboration skillsadaptability