GRID esports

Operator

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner
• Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior
• Gather and validate information to determine the nature and impact of customer-reported issues
• Escalate issues to the appropriate internal teams when necessary
• Help improve the GRID product suite based on customer feedback and defects you've identified
• Log and track operational, product, and service issues
• Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers

Trading Support Operator – South America

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner
• Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behaviour
• Gather and validate information to determine the nature and impact of customer-reported issues
• Escalate issues to the appropriate internal teams when necessary
• Help improve the GRID product suite based on customer feedback and defects you've identified
• Log and track operational, product, and service issues
• Continuously develop your knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality and decision-making
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers

Trading Support Operator

Trading Support Operator, EMEA

Trader

• Trade live MOBA matches in real time using in-house tools and models
• Monitor market performance and adjust pricing based on in-game developments
• Provide clear feedback on pricing, models, and market trends
• Share knowledge and support the development of junior traders
• Review trading performance and identify areas for improvement
• Apply strong understanding of MOBA titles, including meta and game dynamics
• Contribute to improving trading processes and tools

Trading Support Operator – South America

Trading Support Operator

Trading Support Operator, EMEA

Live Trader – Esports, MOBA