Assistant Manager

Greystar

Assistant Manager coordinating leasing and community activities for Greystar in the UK. Responsible for achieving budgeted revenue and resident retention while ensuring service excellence.

Posted 4/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for coordinating and delivering the leasing and reservations activities.
Assisting the Community Manager in the day-to-day management of the portfolio.
Acts as a role model by demonstrating the core values.
Actively participates in viewings and leasing process, ensuring daily records and consistent feedback.
Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, and support the team.
Seeks interaction with residents to improve service delivery and motivate the team.
Promotes resident satisfaction and retention by ensuring timely response to inquiries and service issues.
Oversees customer journey from inquiries to move in, ensuring all processes are followed correctly.
Proactively checks vacant apartments to meet presentation standards.
Ensures effective implementation of advertising and promotional activities.
Develops and maintains local knowledge relevant to resident needs.
Stays informed about current market and competitor conditions.
Coordinates tenancy management processes and monitors payments and lease expirations.

Requirements

What you’ll need

Good level of general education.
Previous experience in leading and managing teams.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
Proficiency in using property operations software. Training will however, be provided.
Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
Detailed knowledge of Landlord/Tenant Legislation.
Strong team player but capable of working autonomously and taking ownership.
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
Demonstrable ability to coach and mentor team members.
Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.
Knowledge and understanding of UK Health and Safety policies.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property operations softwareP&L responsibilitybudget monitoringleasing performancesales performanceLandlord/Tenant LegislationUK Health and Safety policiesMicrosoft OfficeExcelWord

Soft Skills

team leadershipautonomyownershipflexibilityadaptabilityrelationship buildingcommunication skillsnegotiation skillscoachingmentoring