Assistant Manager
Greystar
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Responsible for coordinating and delivering the leasing and reservations activities.
- Assisting the Community Manager in the day-to-day management of the portfolio.
- Acts as a role model by demonstrating the core values.
- Actively participates in viewings and leasing process, ensuring daily records and consistent feedback.
- Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, and support the team.
- Seeks interaction with residents to improve service delivery and motivate the team.
- Promotes resident satisfaction and retention by ensuring timely response to inquiries and service issues.
- Oversees customer journey from inquiries to move in, ensuring all processes are followed correctly.
- Proactively checks vacant apartments to meet presentation standards.
- Ensures effective implementation of advertising and promotional activities.
- Develops and maintains local knowledge relevant to resident needs.
- Stays informed about current market and competitor conditions.
- Coordinates tenancy management processes and monitors payments and lease expirations.
Requirements
- Good level of general education.
- Previous experience in leading and managing teams.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation.
- Strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Demonstrable ability to coach and mentor team members.
- Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.
- Knowledge and understanding of UK Health and Safety policies.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property operations softwareP&L responsibilitybudget monitoringleasing performancesales performanceLandlord/Tenant LegislationUK Health and Safety policiesMicrosoft OfficeExcelWord
Soft Skills
team leadershipautonomyownershipflexibilityadaptabilityrelationship buildingcommunication skillsnegotiation skillscoachingmentoring