Inside Sales Support Associate

Greyson Clothiers

Inside Sales Support Associate responsible for order management and customer satisfaction in South Florida. Collaborating with internal teams to ensure seamless order fulfillment and customer support.

Posted 5/21/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Oversee the full order lifecycle, including order processing, allocation, picking, and shipping, ensuring timely delivery.
Partner with the Warehouse, third-party vendors, and internal teams to ensure seamless order fulfillment.
Proactively identify and address any issues or concerns raised by wholesale customers, working closely with internal teams to ensure swift resolution.
Liaise with various departments such as sales, logistics, and technical support to gather information and updates for wholesale customers.
Maintain bi-weekly touch bases with the territory Account Executives to review Open Orders, upcoming customer onboarding, and high priority orders.
Troubleshoot and resolve escalated customer concerns, using sound judgement to ensure timely and effective solutions.
Collaborate with cross-functional teams to identify root causes of recurring issues and implement process improvements to prevent future disruptions.
Provide onsite support in the South Florida territory, as needed.
Ensure that customer data and order information are accurately recorded and maintained for future reference and reporting purposes.
Build strong relationships with key decision-makers and stakeholders within client organizations to support retention and identify growth opportunities.

Requirements

What you’ll need

Bachelor's degree in business, marketing, or a related field preferred.
Proven experience in customer support, EDI allocation/management, or a related role, preferably in a wholesale or B2B environment.
Excellent communication and interpersonal skills.
Strong organizational abilities with attention to detail.
Familiarity with wholesale processes, order fulfillment, and inventory management.
Ability to work collaboratively in a team-oriented environment.
Proficient in using customer relationship management (CRM) software and other relevant tools.

Benefits

Comp & perks

Unlimited Paid Time Off
Paid Sick Leave
13 annual paid company holidays
Competitive employee discount
Paid Family Leave Program (maternity and bonding)
Company paid long-term and short-term disability
Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth)
Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingallocationpickingshippingcustomer supportEDI allocationinventory managementprocess improvements

Soft Skills

communicationinterpersonal skillsorganizational abilitiesattention to detailcollaborationproblem-solvingrelationship building

Certifications

Bachelor's degree