Greyson Clothiers

Ecommerce

• Provide timely responses and communication through the CS Ticketing platform, Gorgias, with an understanding of the most effective communication style for each channel (phone, email, chat, social).
• Oversee the flow of the ticketing platform and operational KPIs.
• Provide detailed insights on platform metrics to identify opportunities to improve customer experience, reducing the amount of friction on the path to purchase.
• Work cross-functionally to personalize strategies that reinforce customer satisfaction.
• Develop and implement CX strategies that reinforce customer retention.
• Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchase
• Process returns, exchanges, and refunds.
• Help to oversee upsell strategies and increase customer purchase confidence.
• Partner with DTC & Cross-functional teams to support product launches, ensuring the standard of product knowledge is available for the CX team.
• Support process improvement and work cross-functionally to implement and/or improve processes and procedures.
• Ensure proper documentation and SOPs are readily available.
• Provide a best-in-class customer experience.

Customer Experience Associate, eCommerce

Community Manager

• Deliver a best-in-class client experience that feels personal, authentic, and elevated
• Build genuine relationships with customers, local residents, and seasonal visitors
• Serve as a knowledgeable brand ambassador, sharing the Greyson story, products, and values
• Create memorable in-store experiences that drive community engagement and loyalty
• Support visual merchandising and maintain the premium presentation of the pop-up space
• Assist with special events, product launches, community activations, and brand experiences throughout the summer
• Collaborate with teammates to achieve sales goals while fostering an energetic and welcoming environment
• Stay connected to local happenings and help position Greyson as an active part of the Southampton community

Greyson Clothiers

Customer Experience Associate, eCommerce

Retail Community Associate

Retail Community Associate – Part Time