Greylock Federal Credit Union

Contact Center Representative

Greylock Federal Credit Union

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Massachusetts • United States

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Salary

💰 $20 - $22 per hour

About the role

  • Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union.
  • Responds to a wide variety of telephone, chat and secure messaging member inquiries.
  • Assists members with any problems on existing accounts.
  • Determines members’ product and service needs and provides information and/or clarification of products and services that would best fit their financial needs.
  • Provides service and development level support for all e-commerce related activities.
  • Maintains current knowledge of all Credit Union products and services.

Requirements

  • High school diploma or its equivalent.
  • One to two years’ experience in member service, loan processing or operations position.
  • Must be detail oriented and demonstrate strong customer service, organizational, oral and written communication skills.
  • Ability to use various types of office software, spreadsheet applications and PC proficient in Microsoft Office Suite.
Benefits
  • Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.
  • Competitive benefits and a range of opportunities to grow your career.
  • Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits.
  • 401k plans with employer match and employer pension contributions.
  • PTO, employee incentive plans, and an opportunity for profit sharing.
  • Employer paid life insurance along with both short- and long-term disability.
  • Additional life, accident, critical illness benefits, and pet insurance may also be elected.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
member serviceloan processingoperations
Soft Skills
customer serviceorganizational skillsoral communicationwritten communicationdetail oriented
Certifications
high school diploma