DOT DOCR Program Manager – Reasonable Accommodations

Grey Consulting

Program Manager supporting the U.S. Department of Transportation’s reasonable accommodations program.

Posted 5/12/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Program Manager will play a critical role in supporting the Agency’s reasonable accommodations program, its disability program managers, and accommodations case managers in reviewing reasonable accommodations requests.
Evaluating disability documentation, including medical information; and drafting decision letters recommending approval of the request, an alternative accommodation, denial of the request, or indicating that additional information is required.
Administering as the primary point of contact for receiving, confirming, and tracking all assignments and cases.
Managing daily schedules for all contractor personnel to ensure efficient resource utilization and continuity of service for recurring tasks.
Supervising the performance of all assigned contractors and relaying COR feedback on service quality to the Contractor’s corporate office.
Providing the COR with monthly projections of anticipated needs to assist the Government in determining funding requirements during Continuing Resolutions (CR).
Preparing and submitting a 'Pre-Draft Invoice' by the 15th of each month for COR review to ensure accuracy before formal submission.
Acting as the first point of contact for all internal corporate inquiries regarding payment status and funding.
Maintaining availability during core business hours when the federal government is open (Monday – Friday, 8:00 AM – 5:00 PM Eastern Time) via phone, email, and virtual platforms.

Requirements

What you’ll need

Bachelor’s or Master’s degree in Human Resources, Law, Public Policy, or a related field.
Minimum 3–5 years of experience as a Program Manager or Team Lead, specifically serving as the primary liaison between a corporate office and a Federal Government client.
Technical expertise in applying relevant laws, regulations, and best practices related to reasonable accommodations processing and/or disability management.
Strong knowledge of assistive technology applications and devices.
Technical expertise in providing professional medical documentation review and analysis for the purpose of deciding reasonable accommodation requests.
Proficiency in providing administrative support as directed, including data collection, basic research, report preparation and analysis, and drafting and disseminating routine correspondence and other written material.
Demonstrated ability to understand and follow Standard Operating Procedures, agency policies, and directed instructions.
Strong professional interpersonal, teamwork, and customer service skills, including excellent written and oral communication abilities.
Demonstrated ability to adhere to strict confidentiality requirements.
Expert-level proficiency in Microsoft Teams, Zoom, or other federal-approved virtual platforms.

Benefits

Comp & perks

Comprehensive medical
Dental
401k with a guaranteed match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdisability documentation evaluationmedical documentation reviewdata collectionreport preparationadministrative supportreasonable accommodations processingassistive technology knowledgebudgetingproject management

Soft Skills

interpersonal skillsteamworkcustomer servicewritten communicationoral communicationconfidentialityorganizational skillsleadershipproblem-solvingattention to detail