Greenwood Hospitality

Night Auditor I

Greenwood Hospitality

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • 🇺🇸 United States

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Salary

💰 $0 - $19 per hour

Job Level

Mid-LevelSenior

About the role

  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
  • Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Requirements

  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Ability to frequently stand behind the desk and front office areas.
  • Carry or lift items weighing up to 50 pounds / 23 kilograms.
  • Basic computer skills to operate various property management and reservations systems.
  • Strong communication skills are essential when interacting with guests and employees.
  • Basic math skills when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Ability to work in a flexible schedule including nights, weekends and/or holidays.
Benefits
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash handlingcredit card processingproperty management systemsreservations systemsroom up-sellingguest check-in proceduresguest check-out proceduresservice recovery guidelineshealth and safety protocolsweight lifting (up to 50 pounds)
Soft skills
communication skillsproblem-solvingteamworkcustomer serviceflexibilitymotivationtraining abilitiescourtesyattention to detailinterpersonal skills
Certifications
High School diplomaSecondary qualification