Assistant Manager – Virtual Branch

GreenState Credit Union

Assistant Manager leading operations for GreenState’s Virtual Branch. Managing team performance and ensuring high-quality service delivery via digital and phone channels.

Posted 5/14/2026full-timeNorth Liberty • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $71,944 - $84,112 per yearWebsite

About the role

Key responsibilities & impact

Supports the success of GreenState’s Virtual Branch by overseeing daily operations
Develops staff and ensures outstanding service delivery across digital and phone channels
Provides next-level support for escalated member interactions
Drives sales performance and fosters a culture aligning with GreenState’s mission
Conducts regular coaching sessions, performance reviews, and identifies training needs
Oversees training and development by assisting in onboarding and training new hires
Promotes staff growth and professional development through individual coaching
Analyzes member feedback to continuously improve processes and service delivery
Performs quality control activities to ensure compliance with ethical standards
Leads and participates in projects and other duties as assigned.

Requirements

What you’ll need

Minimum of four (4) years of financial institution experience
One (1) to two (2) years supervisory experience
Proven sales experience with consistent achievement or surpassing targets
Strong knowledge of retail banking products and services
Familiarity with Salesforce, loan and deposit core systems, and call center phone systems
Proficiency in Microsoft Office applications
Excellent verbal and written communication skills
Skilled in performance management, coaching, and mentoring
Must be bondable and registered under the S.A.F.E. Act.

Benefits

Comp & perks

Monthly incentive opportunity
Progressive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial institution experiencesales experienceretail banking productsperformance managementcoachingmentoringMicrosoft OfficeSalesforceloan core systemsdeposit core systems

Soft Skills

communication skillsleadershipstaff developmentservice deliverycoaching sessionsperformance reviewstraining needs identificationmember feedback analysisquality controlproject participation

Certifications

bondableS.A.F.E. Act registration